Knowledge Manager

DMI (Digital Management, Inc.); United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Knowledge Manager, where you will oversee critical documentation and knowledge-sharing initiatives. This role involves collaborating with engineering teams to ensure effective knowledge transfer and creating user guides and training materials. You will leverage advanced Knowledge Management Systems to centralize information and support network security operations. Be part of a diverse and rewarding workplace that values your contributions and offers a variety of perks and benefits to enhance your professional development and well-being.

Benefits

Virtual health insurance visits

Tuition assistance

401k match

Employee referral bonuses

Wellness programs

Qualifications

• 5-7 years of experience in documentation oversight and knowledge sharing.
• Strong skills in creating SOPs and user guides for training.

Responsibilities

• Oversee documentation and knowledge-sharing initiatives for ServiceNow.
• Develop structured knowledge transfer processes and training materials.

Skills

Documentation Oversight

Knowledge Transfer Processes

SOP Creation

Knowledge Management Systems

Organizational Skills

Communication Skills

Training Session Facilitation

Technical Documentation

Education

BS in relevant field

MS in relevant field

PhD in relevant field

Tools

ServiceNow

Confluence

SharePoint

Teams

Job description

Knowledge Manager

Job ID

2025-27932

Category

Project/Program Management & PMO

Location

US-Remote

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLCis looking for a Knowledge Manager to join us.

Duties and Responsibilities:

* Oversee documentation and knowledge-sharing initiatives, ensuring accurate and up-to-date information within the ServiceNow Knowledgebase and other collaboration platforms.
* Develop structured knowledge transfer processes, ensuring that engineering teams effectively document configurations, troubleshooting procedures, and network automation workflows for ENAESS and NOC personnel.
* Coordinate training sessions, create SOPs, and maintain a centralized repository of network security policies, best practices, and operational guidelines.
* Collaborate with AI/ML engineers to optimize knowledge discovery through intelligent recommendations and predictive analytics, supporting a proactive and informed approach to network security and operations.
* Ensure the seamless transition of knowledge, processes, and institutional understanding from the incumbent contractor to the incoming team.
* Collect, organize, and update technical documentation, SOPs, and operational workflows to ensure continuity.
* Conduct structured meetings, workshops, and shadowing sessions between outgoing and incoming personnel to transfer institutional knowledge.
* Create user guides, reference documents, and interactive learning modules to ensure the new team quickly understands critical systems and procedures.
* Leverage Knowledge Management Tools using platforms like ServiceNow, Confluence, SharePoint, or Teams to centralize and distribute critical information.
* Develop a transition checklist that includes a list of documentation and artifacts to be provided to the NOC.
* Adhere to the transition checklist and provide a transition package that includes documentation (e.g., design documentation, as-built information, scripts, and troubleshooting guides) and training materials needed to allow the NOC to assume operations and maintenance of transitioned systems and tools.
* Update documentation when there is a change in design and/or technologies.

Qualifications

Education and Years of Experience:

BS 5-7 Years, MS 3-5, PhD 0-2

Required and Desired Skills/Certifications:

* Experience in overseeing documentation and knowledge-sharing initiatives.
* Skill in developing structured knowledge transfer processes.
* Ability to create SOPs, user guides, and training materials.
* Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams.
* Strong organizational and communication skills to collect and disseminate information effectively.
* Ability to conduct training sessions and workshops.
* Understanding of technical documentation requirements in a network environment.

Additional Requirements: Successful completion of a Public Trust background investigation and a Public Trust clearance

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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