Knowledge Management Specialist: TS/SCI + Poly

gdit; Maryland; On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting-edge technology

Job summary

GDIT is seeking a Knowledge Management Rep to create and maintain SOPs, user guides and knowledge articles for Network Enterprise. You will document procedures, update SharePoint repositories, and ensure timely sharing of documents across sites.

Responsibilities include providing technical support for computer systems and software, responding to inquiries via multiple channels, and assisting with remote access and diagnostics as part of a global support team.

Qualifications

• Education: BA/BS (or equivalent experience).
• 5+ years of related experience.
• US Citizenship required; TS/SCI with ability to obtain polygraph.

Responsibilities

• Create and maintain SOPs, user guides and knowledge articles for Network Enterprise.
• Maintain documentation in the SharePoint Knowledge Management repository.
• Provide technical support for computer systems, software and hardware; respond to queries by phone, email, or chat.

Skills

Communication

Customer Service

Information Technology

Education

BA/BS or equivalent

Job description

GDIT is seeking a Knowledge Management Rep to create and maintain SOPs, user guides and knowledge articles for Network Enterprise. You will document procedures, update SharePoint repositories, and ensure timely sharing of documents across sites.

Responsibilities include providing technical support for computer systems and software, responding to inquiries via multiple channels, and assisting with remote access and diagnostics as part of a global support team.