Knowledge Management Specialist — TS/SCI Poly

General Dynamics Information Technology (GDIT); Maryland; On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Professional growth and certifications

Job summary

General Dynamics Information Technology (GDIT) is seeking a Knowledge Management Rep to create and maintain SOPs, user guides and knowledge articles for Network Enterprise. The role involves documenting in the SharePoint KM repository and updating site documents accordingly.

You will provide technical support and troubleshooting for computer systems, software and hardware, responding to inquiries in person, by phone, email, or IM.

Qualifications

• BA/BS or equivalent experience required.
• 5+ years of related experience.
• Clearance: TS/SCI must be able to obtain and maintain a polygraph.

Responsibilities

• Create and maintain SOPs, User Guides and Knowledge Articles for Network Enterprise.
• Maintain documentation in the SharePoint KM repository.
• Provide end-user software/hardware troubleshooting and remote support.

Skills

Communication

Customer Service

Information Technology (IT) Support

Education

BA/BS or equivalent experience

Tools

SharePoint

Microsoft Office

Job description

General Dynamics Information Technology (GDIT) is seeking a Knowledge Management Rep to create and maintain SOPs, user guides and knowledge articles for Network Enterprise. The role involves documenting in the SharePoint KM repository and updating site documents accordingly.

You will provide technical support and troubleshooting for computer systems, software and hardware, responding to inquiries in person, by phone, email, or IM.