Knowledge Management Rep. - TS/SCI w/ POLY

General Dynamics - IT; Annapolis (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team dedicated to my

Paid education and certifications

Cutting-edge technology you can learn

Job summary

General Dynamics - IT in Maryland seeks a Knowledge Management Representative to create and maintain SOPs, user guides and knowledge articles for Network Enterprise. Responsibilities include documentation in the SharePoint KM repository and providing end-user support for IT systems.

The role requires a BA/BS (or equivalent) with 5+ years of experience, TS/SCI clearance, and certifications (Security+ CE or 8570, PWS 9.1). Travel to customer sites may be required.

Qualifications

• BA/BS (or equivalent) with 5+ years of experience in knowledge management or technical writing.
• Clearance TS/SCI required or ability to obtain
• Security+ CE or 8570 cert, and PWS 9.1 cert expected.

Responsibilities

• Create and maintain SOPs, User Guides and Knowledge Articles for Network Enterprise.
• Maintain SharePoint KM repository and update site documents as needed.
• Provide end-user technical support for computer systems, software and hardware.
• Respond to queries in person, by phone, email, IM or voicemail.
• May coach less-experienced staff or serve as a team lead.

Skills

Proficient writing and oral skills

Clearance: TS/SCI

Education

BA/BS (or equivalent experience)

Job description

Knowledge Management Rep

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

JOB PROFILE SUMMARY

Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate.

Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

GDIT JOB DESCRIPTION

Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.

Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate.

Knowledgeable on the services within Network Enterprise and for all classification of networks.

Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.

Capable of troubleshooting existing applications and devices within Network Enterprise.

• Maintains computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Administers e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Maintains current knowledge of relevant technology as assigned
• May coach and provide guidance to less-experienced professionals
• May serve as a team or task lead

WHAT YOU’LL NEED TO SUCCEED

• Education: BA/BS (or equivalent experience), 5+ years of experience

Required Skills and Abilities

• Clearance: TS/SCI must be able to obtain and maintain a polygraph
• Two certifications are required for the program:
• 1. Security+ CE or another 8570 Cert
• 2. PWS 9.1 cert

Preferred Skills

• Proficient writing and oral skills.
• Location: Customer Site, Applicants may be required to travel to the sites where other KM team members sit.

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

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