Enterprise Knowledge Manager & Training Lead

Competitive Range Solutions, LLC; Tampa (FL); Hybrid; USD 85,000 - 130,000; Full time

Job summary

CRS is seeking a Knowledge Management Analyst to support enterprise knowledge management services under a Blanket Purchase Agreement for a U.S. Combatant Command at MacDill AFB in Tampa, FL.

The role focuses on knowledge capture, content organization, and platform support across unclassified and classified networks. The position requires structuring content, metadata, and taxonomies, sustaining portals and workflows, and delivering training and end-user materials to drive user adoption and

Qualifications

• U.S. citizen with active Secret clearance or eligibility for Top Secret/SCI.
• 3+ years of knowledge management, information management, content management, or business analysis experience.
• Hands-on experience administering or supporting MS SharePoint (on-premises and/or Online) and the M365 suite, including Teams and Power Automate.
• Ability to apply taxonomy, metadata, and naming conventions to enterprise content at scale.
• Clear technical and end-user writing skills with demonstrable samples (SOPs, job aids, user guides).

Responsibilities

• Structure, tag, and organize enterprise content using command taxonomy and metadata requirements.
• Configure and sustain enterprise portals, workflows, and collaboration workspaces.
• Support knowledge capture, transfer activities, and documentation of processes.
• Prepare knowledge assets for dashboards, workflows, and analytic tools with structured data.
• Deliver KM training and produce user guides and reference materials.
• Maintain the SharePoint term store, vocabularies, and metadata schemas.
• Document processes with standard modeling practices and produce implementation documentation.
• Monitor user adoption and identify improvements based on feedback.
• Coordinate with KM leads across components to ensure consistent implementation.

Skills

SharePoint administration

Metadata & taxonomy

Technical writing

Training delivery

Process mapping

Education

Bachelor's degree in related discipline

Tools

MS SharePoint

Microsoft 365

Power Automate

Power Apps

Teams

Job description

CRS is seeking a Knowledge Management Analyst to support enterprise knowledge management services under a Blanket Purchase Agreement for a U.S. Combatant Command at MacDill AFB in Tampa, FL.

The role focuses on knowledge capture, content organization, and platform support across unclassified and classified networks. The position requires structuring content, metadata, and taxonomies, sustaining portals and workflows, and delivering training and end-user materials to drive user adoption and