Knowledge Management Process Specialist

Kratos Space Training & Cyber; Colorado Springs (CO); Hybride; USD 81 000 - 122 000; Plein temps

Résumé du poste

Kratos Defense in Colorado Springs seeks a Knowledge Management Specialist to implement and govern KM tools, improve information access, and support cross-functional teams. You will drive knowledge sharing, training, and change management across the organization to ensure compliant, reusable information.

The role requires strong organizational skills, experience with SharePoint Online and other KM tools, and the ability to work with customers and the PMO.

Qualifications

• 2+ years in knowledge management or related field
• 4+ years in customer success or client-facing roles
• Extensive experience with SharePoint Online and at least one other KM tool
• Experience facilitating knowledge gathering and data discovery for customers
• Ability to work independently and drive process improvements
• Strong communication with technical teams and customers
• SharePoint migration experience
• Attention to detail is essential

Responsabilités

• Administer, optimize, and govern enterprise KM tools to ensure accurate, accessible, and reusable information
• Serve as KM subject matter expert for platforms, configurations, taxonomy, metadata, templates, and workflows
• Translate operational needs into KM tool solutions aligned with governance and compliance
• Collaborate with stakeholders to support knowledge sharing and training
• Develop change management programs to promote KM adoption
• Coordinate with customers and team members to obtain content for communications
• Identify knowledge gaps and recommend improvements
• Act as KM liaison to foster cross-functional relationships

Connaissances

SharePoint Online

Confluence

Microsoft 365

Power Platform

Content Management

KM Tool Administration

Information Governance

Outils

Confluence

Jira

Percipio

Salesforce

Costpoint

Description du poste

Readiness Delivered. At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers.

As a knowledge management specialist, you will use your knowledge and skills in applying knowledge management (KM) concepts, methods and tools to address the information management, information sharing cadence, and research needs of the organization. This specialist will identify and analyze data, information, and knowledge requirements to facilitate the discovery and dissemination of decision quality information. You will leverage continuous process improvement techniques to improve mission processes and enhance access to relevant cross-functional information in a collaborative, timely, and contextual manner. In short, you will promote organizational information as a reusable, shared, consistent, and compliant resource for the organization. Additionally, you will be assisting and supporting the KSF Organization and the PMO. The position requires business, people, process, and knowledge organization acumen and you must demonstrate strong organizational and time management skills, as well as have strong communication and client service skills. Ability to correspond with customers professionally via telephone, email, and MS Teams and the flexibility to adapt to change and assume additional responsibilities, as assigned. Evaluate business processes and analyze work processes in the operational business areas to ensure that the job aids, education, and updates are created/provided in compliance with regulatory and business requirements. Must have the ability to act as a knowledge management liaison and develop relationships with customers for the purpose of process improvement, communication development, and training for the knowledge management team. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs.

Responsible for administering, optimizing, and governing enterprise KM tools to ensure information is accurate, accessible, and reusable across the organization. This role serves as the subject matter expert for KM platforms, configuring sites, taxonomies, metadata, templates, and workflows to support business processes and knowledge sharing. The position partners with stakeholders to translate operational needs into effective KM tool solutions, ensuring alignment with governance standards, compliance requirements, and user experience best practices.

Keyword: SharePoint Expert (SharePoint Online, SP 2013) / Confluence / Microsoft 365 Expert / Power Platform (Power Automate/Power Apps) / Content Management Strategist / KM Tool Administrator / Information

Required Experience:

• At least 2-7 years experience in knowledge management field
• At least 4 years of professional experience in Customer Success and customer vertical(s); experience in direct customer or client-facing roles.
• Extensive Experience with SharePoint Online and other SharePoint server versions. Some experience using the Atlassian tool suite (Confluence and Jira), Percipio training tool, Salesforce, and Costpoint financial tool is recommended but not required.
• Experience with facilitating knowledge and information gathering activities, requirement elicitation discussion, and data discovery for our customers and for the knowledge management team
• Ability to be a self-starter and work independently with minimal direct oversight
• Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects.
• Coordinate with customers and other quality team members to obtain content for agent/customer communications.
• Identifies agent/customer communication needs and makes recommendations
• Excellent organization and time management skills
• Ability to communicate effectively with technical team members, managers, and customers
• SharePoint Migration Experience
• Attention to detail is a MUST.

Preferred Skills and Experience

• High competency/experience in all Microsoft knowledge tools (enterprise tools)
• Microsoft Tool Suite

#LI-Hybrid

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education. Salary Range: $81,000-$122,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offeringsifrom commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date. i

From: Kratos Defense