Knowledge Management & Insights Analyst

Goodwin; Redwood City (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation and holidays

Professional development

Job summary

Goodwin’s Global Operations Team seeks a Knowledge & Innovation (K&I) Analyst to maintain KM content across platforms and ensure up-to-date matter and personnel data. You will mine data, enter and edit records, and help automate workflows, supporting attorneys, marketing, and administration.

You’ll verify data accuracy, build reports, and assist with onboarding. Collaboration with KM, IT vendors, and firm staff is essential to streamline processes and improve efficiency.

Qualifications

• 5 years of relevant experience in a law firm, professional services firm or corporate environment.
• Bachelor’s degree or equivalent degree. Corporate paralegal experience a plus.
• Knowledge of content management processes and technologies.
• Experience with Copilot, SharePoint and advanced Microsoft Excel skills; familiarity with Foundation, InterAction, iManage, Data Visualization Programs, Contract Express and Microsoft Office preferred.
• Ability to effectively manage work to high quality standards, with a meticulous eye for detail.

Responsibilities

• Supports the maintenance of content on KM-related intranet pages and platforms, including posting of materials and updating content.
• Executes the workflow and processes associated with capturing and entering deal and case information into the firm’s experience management platform.
• Verifies data accuracy within KM systems and ensures consistent application and compliance of KM taxonomies.
• Provides reports on matter and people information to Practice Area and Marketing staff and attorneys relating to pitches.
• Conducts KM onboarding/orientation sessions for new GO! Team personnel.
• Gathers information about litigation cases, people, and work product, and funnels it to the appropriate databases; maintains the pipeline of information and generates reports.
• Direct interaction with attorneys and professional staff to construct and generate relevant reports from knowledge management resources to address users’ needs.
• Supports the firm’s document automation, data visualizations and other KM-sponsored applications.
• Monitors and responds to internal requests for information and other inquiries, directing users to relevant KM resources.
• Promotes the use of KM systems and KM best practices.

Skills

Attention to detail

Time management

Collaboration

Communication skills

Education

Bachelor's degree

Tools

Copilot

SharePoint

Excel

InterAction

iManage

Data Visualization

Contract Express

Microsoft Office

Job description

Goodwin’s Global Operations Team seeks a Knowledge & Innovation (K&I) Analyst to maintain KM content across platforms and ensure up-to-date matter and personnel data. You will mine data, enter and edit records, and help automate workflows, supporting attorneys, marketing, and administration.

You’ll verify data accuracy, build reports, and assist with onboarding. Collaboration with KM, IT vendors, and firm staff is essential to streamline processes and improve efficiency.