Knowledge Management & Documentation Specialist

AllSTEM Connections; Palo Alto (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

AllSTEM Connections in Palo Alto seeks a Knowledge Management Specialist to maintain repositories, improve content quality, and ensure governance aligned information.

You will collaborate with SMEs and cross-functional teams to organize, document, and share critical information, create SOPs, training materials, and support platform improvements such as SharePoint and Teams. Strong documentation and metadata skills are essential.

Qualifications

• Experience with knowledge/document management or information lifecycle processes.
• Strong documentation skills including SOPs and process guides.
• Familiarity with metadata, taxonomy, and search optimization.
• Experience with governance and data quality standards.

Responsibilities

• Maintain knowledge repositories and document libraries.
• Manage metadata, taxonomy, retention, and archiving.
• Review content for quality and lifecycle management.
• Create SOPs, job aids, FAQs, and training materials.
• Support migrations, cleanup, and platform improvements.
• Analyze feedback to identify efficiency improvements.
• Provide guidance and training on tools and best practices.
• Track metrics on content usage and governance.
• Collaborate with SMEs to capture and distribute information.
• Support change management initiatives.

Skills

Knowledge management

Metadata & taxonomy

Governance & compliance

Content quality

Tools

SharePoint

Microsoft Teams

Content management systems

Document repositories

Job description

AllSTEM Connections in Palo Alto seeks a Knowledge Management Specialist to maintain repositories, improve content quality, and ensure governance aligned information.

You will collaborate with SMEs and cross-functional teams to organize, document, and share critical information, create SOPs, training materials, and support platform improvements such as SharePoint and Teams. Strong documentation and metadata skills are essential.