Knowledge Management Specialist

Capitolis; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Candescent is a forward-thinking tech company transforming Intelligent Banking experiences. We seek a Knowledge Management professional to create and govern high-quality documentation that supports product releases and customer adoption.

You will partner with Product, Support, Training, and Operations to maintain accurate knowledge resources, drive release readiness, and monitor content health for continuous improvement.

Qualifications

• Demonstrated ability to create and maintain structured documentation or knowledge content.
• Native or near-native proficiency in English, with strong written communication.
• Experience working cross-functionally with Product, Support, or Operations teams.

Responsibilities

• Create, update, and maintain high-quality knowledge base articles.
• Govern submitted knowledge content for consistency and clarity.
• Review and approve articles, providing actionable feedback to authors.
• Collaborate with Product, Support, Training, and Operations on documentation aligned to releases and changes.
• Support release readiness by ensuring knowledge content is completed and published on time.
• Monitor knowledge health metrics and identify areas for improvement.
• Improve knowledge workflows, tooling, and governance processes.
• Contribute to documentation strategy and scalability as Knowledge Management evolves.
• Drive priorities across the department and cross-functional teams.

Skills

Written communication

English proficiency

Cross-functional collaboration

Detail-oriented

Organization

Rapid adaptation

Education

Bachelor's degree in business or communications

Tools

Copilot

AI tools

Microsoft Office

Teams

SharePoint

Confluence

Job description

What you will be responsible for and what you will do

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

• Create, update, and maintain high-quality knowledge base articles to ensure content is accurate, current, and easy to consume
• Govern submitted knowledge content to ensure consistency, clarity, and adherence to knowledge standards and best practices.
  • Review and approve knowledge articles, providing actionable feedback to authors when revisions are needed
• Partner with Product, Support, Training, and Operations teams to align documentation with product releases, enhancements, and process changes
• Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time
• Monitor knowledge health metrics (e.g., article freshness, usage, gaps) and proactively identify areas for improvement
• Support continuous improvement of knowledge workflows, tooling, and governance processes
• Contribute to documentation strategy and scalability as the Knowledge Management function evolves.
• Drive priorities across the department, organization, and/or cross‑functional teams

Qualifications and Experience

Demonstrated skills, competencies, and required experiences

• Bachelor’s Degree (business, communications or related field preferred)
• 3-5 years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role
• Demonstrated experience creating and maintaining structured documentation or knowledge base content
• Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content
• Demonstrates native or near-native proficiency in both written and spoken English
• Proficient in Copilot or other AI tools, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software)
• Experience working cross-functionally with Product, Support, or Operations teams
• High attention to detail with strong organizational and prioritization skills
• Comfortable working in fast-paced, evolving environments

Preferred Distinctions

Additional Accomplishments

• Experience in SaaS, fintech, or regulated environments
• Familiarity with release management or product launch processes
• Experience analyzing knowledge metrics or dashboards to inform improvements
• Exposure to content governance models or documentation standards
• Experience using collaborative tools such as SharePoint, Microsoft Teams and Confluence