Documentation Specialist

AllSTEM Connections; Palo Alto (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

AllSTEM Connections in Palo Alto seeks a Knowledge Management Specialist to maintain repositories, improve content quality, and ensure governance aligned information.

You will collaborate with SMEs and cross-functional teams to organize, document, and share critical information, create SOPs, training materials, and support platform improvements such as SharePoint and Teams. Strong documentation and metadata skills are essential.

Qualifications

• Experience with knowledge/document management or information lifecycle processes.
• Strong documentation skills including SOPs and process guides.
• Familiarity with metadata, taxonomy, and search optimization.
• Experience with governance and data quality standards.

Responsibilities

• Maintain knowledge repositories and document libraries.
• Manage metadata, taxonomy, retention, and archiving.
• Review content for quality and lifecycle management.
• Create SOPs, job aids, FAQs, and training materials.
• Support migrations, cleanup, and platform improvements.
• Analyze feedback to identify efficiency improvements.
• Provide guidance and training on tools and best practices.
• Track metrics on content usage and governance.
• Collaborate with SMEs to capture and distribute information.
• Support change management initiatives.

Skills

Knowledge management

Metadata & taxonomy

Governance & compliance

Content quality

Tools

SharePoint

Microsoft Teams

Content management systems

Document repositories

Job description

Support the organization’s knowledge management and document management processes by maintaining repositories, improving content quality and accessibility, and ensuring information is accurate, searchable, and aligned with governance standards. Partner with cross-functional teams and subject matter experts to organize, document, and share business-critical information.

Responsibilities

• Maintain knowledge repositories, document libraries, and collaboration platforms such as SharePoint and Teams.
• Manage document control, versioning, metadata, taxonomy, naming conventions, retention, and archiving.
• Conduct content reviews, audits, quality checks, and lifecycle management.
• Create and maintain SOPs, job aids, FAQs, process documentation, and training materials.
• Support knowledge migrations, repository cleanup, content rationalization, and platform improvements.
• Analyze user feedback and knowledge management processes to identify efficiency and usability improvements.
• Provide guidance and training to users on knowledge management tools, standards, and best practices.
• Track and report metrics related to content usage, data quality, governance, and platform adoption.
• Collaborate with SMEs and cross-functional teams to capture, organize, validate, and distribute information.
• Support process improvement, workflow automation, onboarding, communications, and change management initiatives.

Qualifications

• Experience with knowledge/document management, content governance, or information lifecycle processes.
• Experience with SharePoint, Microsoft Teams, content management systems, or document repositories.
• Knowledge of metadata, taxonomy, search optimization, records retention, and content quality standards.
• Strong business documentation skills, including SOPs, process guides, FAQs,