Knowledge Management Analyst

Q2impact; Washington (District of Columbia); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Q2impact in Washington, DC is seeking a Knowledge Management Analyst to support the National Guard Bureau’s enterprise Knowledge Management Program. The KMA will develop, maintain, and optimize the Knowledge Management System (KMS) to improve decision-making and mission readiness across all states and territories.

You will work at the intersection of governance, metadata, user experience, and enterprise collaboration, helping capture knowledge, govern content, and deliver training and analytics

Qualifikationen

• At least five (5) years of enterprise KM experience including lifecycle, governance, taxonomy, and content stewardship.
• Possess one of the following certifications: KM Institute (KMI) - Certified Knowledge Manager or APQC Certified Knowledge Manager or US Army KM Qualification Course.
• BA or higher in Organizational Learning or Library Science; proficiency with SharePoint Online 365 and content lifecycle management.
• Experience supporting KM governance structures and cross-functional knowledge sharing.

Aufgaben

• Develop, maintain, and optimize the Knowledge Management System (KMS) aligned with KM governance and enterprise collaboration needs.
• Design content types, metadata schemas, taxonomy structures, and workflow automation within the KMS.
• Coordinate with ESSRs and platform engineers to implement KM-aligned technical solutions.
• Lead content governance, ingestion, publication, lifecycle monitoring, audits, and retention alignment.
• Capture knowledge through interviews, AARs, and lessons-learned sessions and translate into reusable knowledge products.
• Provide user training, create job aids and SOPs, and support enterprise adoption of KM processes.
• Monitor KMS usage, produce dashboards and analytics, and drive improvements for governance leadership.

Kenntnisse

Knowledge management

Metadata taxonomy

Governance

SharePoint Online

LMS platforms

Ausbildung

BA or higher in Organizational Learning or Library Science

Tools

SharePoint Online 365

LMS platforms

Jobbeschreibung

Job Description

Position Overview:The Knowledge Management Analyst (KMA) supports the National Guard Bureau’s(NGB)enterprise Knowledge Management Program by developing, maintaining, and optimizing the Knowledge Management System (KMS). This role ensures information is captured, structured, governed, and made accessible across the 54 States, Territories, and District of Columbia to enhance decision‑making, organizational learning, and mission readiness. The KMA works at the intersection of content governance, metadata/taxonomy management, user experience, and enterprise collaboration technologies.

Key Responsibilities

Knowledge Management System Development & SupportAssist in the design, configuration, and continuous improvement of theNational Guard Bureau (NGB)KMS, ensuring alignment with KM governance, business processes, and enterprise collaboration requirements.Support the development of content types, metadata schemas, taxonomy structures, and workflow automation within the KMS.Coordinate with Enterprise SharePoint Service Representatives (ESSRs) and platform engineers to implement KM‑aligned technical solutions.

Content Governance & Lifecycle Management

Facilitate the ingestion, review, publication, and lifecycle monitoring of documents and knowledge assets.Apply standardized metadata, taxonomy categories, and retention attributes to ensure content traceability, discoverability, and compliance.Conduct recurring content audits to validate accuracy, relevance, and alignment with current policies and operational practices.Support archival and disposition processes in accordance with NGB retention schedules and governance directives.

Knowledge Capture & Organizational Learning

Lead or support structured knowledge‑capture activities, including interviews, after‑action reviews (AARs), lessons‑learned sessions, and process documentation.Translate rawdatainto validated, reusable knowledge products for enterprise consumption.Promote KM best practices across NGB directorates and mission partners.

User Support, Training & Adoption

Provide guidance and training to end users on KM processes, metadata standards, search optimization, and KMS functionality.Develop job aids, SOPs, quick reference guides, and training materials to support enterprise adoption.Serve as a liaison between users, SMEs, and system administrators to resolve issues and improve user experience.

Data Quality, Reporting & Analytics

Monitor KMS usage metrics, search analytics, and content performance to identify gaps and opportunities for improvement.Produce dashboards, reports, and recommendations to support KM governance and leadership decision‑making.Ensure data quality and consistency across all knowledge repositories.

AI‑Readiness & Advanced Capabilities

Support the structuring of content, metadata, and taxonomies to enable future AI‑enabled capabilities such as Retrieval‑Augmented Generation (RAG).Ensure knowledge assets are organized in a manner that supports machine‑readable classification, traceability, and authoritative sourcing.

Requirements

Minimum Requirements

At least five (5) years of experience applying enterprise Knowledge Management (KM) including experience with the following principles:Knowledge lifecycle managementKnowledge architecture alignmentMetadata/taxonomy applicationKnowledge product developmentKnowledge stewardshipKM governance support

Possess one of the following certifications:KM Institute (KMI) - Certified Knowledge Manager orCertirifedKnowledge SpecialistAmerican Productivity & Quality Center (APQC) Certified Knowledge ManagerUS Army KM Qualification Course (KMQC)Awarded the Air Force KM Air Force Specialty Code (AFSC: 3A0xx/3D0XX)

BA or higher degree in Organizational Learning of Library ScienceMust have basic proficiency in SharePoint Online 365 including lists, information architecture alignment, and content lifecycle managementExperience supporting KM governance structures, conducting KM maturity assessments, developing KM recommendations, enabling cross-functional knowledge sharing and communities of practiceExperience managing stakeholder engagements and training personnel on KM principles and developing curriculum using LMS platformsKnowledgeofgathering KM business requirements

Preferred Experience

Prior support to federal agencies or large enterprise KM programs.Familiarity with NGB mission sets, organizational structure, and collaboration requirements.Experience supporting content governance, enterprise search, or structured knowledge‑capture activities.