Knowledge Management Analyst/SME/Trainer

Goldbelt Glacier-Health Services, LLC; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company matching

Paid time off

Job summary

Goldbelt Glacier-Health Services, LLC is seeking a Knowledge Management Analyst/SME/Trainer to develop and deliver KM training and learning products for the National Guard Enterprise. The role emphasizes training, knowledge culture, workforce adoption, and organizational learning, with governance and continuous improvement activities across KM domains.

The position requires KM expertise, instructional design experience, and the ability to support KM maturity assessments, knowledge capture, and

Qualifications

• Knowledge of KM principles and lifecycle methodologies.
• Experience designing and delivering KM training programs.
• Ability to develop curricula, job aids, and learning products.
• Knowledge of LMS usage, administration, and tracking.

Responsibilities

• Develop, coordinate, and deliver enterprise KM training and curricula.
• Assess KM training needs and plan adoption strategies.
• Create learning materials, guides, and presentations.
• Deliver instructor-led, virtual, and blended KM training to dispersed audiences.
• Support LMS administration and tracking of training effectiveness.

Skills

Knowledge Management

Adult Learning

Training Delivery

Curriculum Development

Education

Bachelor's in Organizational Learning or Library Science

Tools

LMS

SharePoint

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The Knowledge Management (KM) Analyst/SME/Trainer provides enterprise KM expertise with a focus on training, knowledge culture, workforce adoption, and organizational learning. This role supports the development and delivery of KM training programs, curricula, orientation materials, job aids, and learning products while also supporting KM analysis, governance, knowledge capture, and continuous improvement activities across the National Guard Enterprise (NGE).

Responsibilities

Essential Job Functions:

• Develop, coordinate, and deliver enterprise KM training, orientation programs, curricula, workshops, and learning products.
• Assess KM training needs and develop learning strategies that support enterprise KM adoption and maturity.
• Develop training materials, job aids, user guides, knowledge products, presentations, and other instructional resources.
• Deliver instructor-led, virtual, and blended KM training to geographically dispersed audiences.
• Support the development and administration of KM training through Learning Management System (LMS) platforms.
• Evaluate training effectiveness, learner engagement, knowledge retention, and adoption, and recommend improvements.
• Support KM knowledge culture initiatives designed to strengthen knowledge sharing, collaboration, organizational learning, and knowledge behaviors.
• Facilitate knowledge capture activities, including interviews, AARs, lessons learned sessions, workshops, and Communities of Practice.
• Support KM maturity assessments and analyze organizational knowledge practices to identify training and adoption gaps.
• Develop KM recommendations and adoption strategies based on stakeholder feedback, assessments, and organizational needs.
• Support the development and maintenance of KM governance materials, standards, processes, and knowledge products.
• Gather KM business requirements and coordinate with stakeholders to identify knowledge-sharing and workforce development needs.
• Support knowledge architecture, taxonomy, metadata, and content lifecycle activities as they relate to training and knowledge adoption.
• Coordinate with KM Analysts and SharePoint/Technical SMEs to ensure training and learning products accurately reflect enterprise KM processes and technical capabilities.
• Perform other duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Knowledge of enterprise Knowledge Management principles, practices, and lifecycle methodologies.
• Knowledge of adult learning principles, instructional design, and workforce training practices.
• Experience developing and delivering instructor-led, virtual, and blended training.
• Ability to develop curricula, job aids, user guides, presentations, and other learning products.

Minimum Qualifications:

• Must possess one of the following:
  • Knowledge Management Institute (KMI) Certified Knowledge Manager (CKM) or Certified Knowledge Specialist (CKS);
  • APQC Certified Knowledge Manager;
  • S. Army Knowledge Management Qualification Course (KMQC);
  • Air Force KM Air Force Specialty Code (AFSC 3A0XX/3D0XX); or
  • Bachelor's or higher degree in Organizational Learning or Library Science.
• Minimum five years of demonstrated experience applying enterprise Knowledge Management principles and practices.
• Minimum three years of experience developing and delivering KM training, curricula, workshops, orientation programs, or learning products.
• Experience developing training materials, job aids, user guides, and other instructional products.
• Experience using an LMS to develop, administer, or track training.
• Must have Secret Clearance.

Preferred Qualifications:

• Bachelor's degree in or a related field.

Pay and Benefits

Salary Range: $70,000-$90,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.