Knowledge Management Analyst/SME

Goldbelt Glacier Health Services; Arlington (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Goldbelt Glacier in Arlington, VA seeks a Knowledge Management Analyst/SME to enhance knowledge capture, governance, and decision support across the National Guard Enterprise. You will help mature KM processes, architectures, and lifecycle practices while enabling cross-functional collaboration.

Responsibilities include developing KM governance, analytics, and content lifecycle management, coordinating with SharePoint SMEs, and delivering actionable recommendations to improve knowledge sharing

Qualifications

• Experience applying enterprise KM principles and practices.
• Experience supporting knowledge flow analysis, metadata, and governance.
• Ability to develop knowledge products, governance docs, and metrics.

Responsibilities

• Develop and sustain enterprise KM governance processes.
• Analyze knowledge flows to identify gaps and improvements.
• Maintain KM architectures, taxonomies, metadata, and lifecycle rules.
• Coordinate KM activities and stakeholder engagements.

Skills

KM principles

Knowledge management

Knowledge architecture

Metadata & taxonomy

Stakeholder management

Analytical thinking

Education

Bachelor’s degree in Organizational Learning or Library Science

Secret Clearance

Tools

SharePoint Online

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Knowledge Management (KM) Analyst/SME provides enterprise-level Knowledge Management support to strengthen knowledge capture, organization, accessibility, governance, reuse, and knowledge-enabled decision support across the National Guard Enterprise (NGE). This role supports the development, implementation, and continuous improvement of KM processes, governance structures, knowledge architectures, content lifecycle practices, and knowledge-sharing capabilities.

Responsibilities

Essential Job Functions:

• Support the development, implementation, and sustainment of enterprise KM governance processes, standards, policies, and procedures.
• Analyze knowledge flows, business processes, and information-sharing practices to identify gaps, redundancies, silos, and opportunities for improvement.
• Support the development and maintenance of enterprise knowledge architectures, taxonomies, metadata models, content types, naming conventions, and lifecycle rules.
• Facilitate knowledge capture activities, including interviews, After Action Reviews (AARs), lessons learned sessions, and other structured knowledge-sharing activities.
• Develop, organize, validate, and maintain reusable knowledge products that support mission execution, organizational learning, and continuity of operations.
• Support content lifecycle management activities, including validation, publication, archiving, and retirement of knowledge assets.
• Conduct KM maturity assessments and develop recommendations to improve enterprise KM capabilities and program performance.
• Develop and maintain KM metrics, dashboards, assessments, and performance indicators.
• Facilitate KM working groups, Communities of Practice, stakeholder engagements, and cross-functional knowledge-sharing activities.
• Gather and analyze KM business requirements and translate findings into actionable recommendations and solutions.
• Support the development and implementation of KM roadmaps, campaigns, and enterprise integration activities.
• Coordinate with SharePoint/technical SMEs to ensure technical solutions align with KM governance, information architecture, taxonomy, metadata, and lifecycle requirements.
• Support the application of structured KM methodologies, including Assess, Design, Develop, Pilot, and Implement (ADDPI).
• Provide recommendations to improve knowledge culture, knowledge behaviors, collaboration, and enterprise knowledge sharing.

Qualifications

Necessary Skills and Knowledge:

• Knowledge of enterprise Knowledge Management principles, practices, frameworks, and lifecycle methodologies.
• Knowledge of knowledge architecture, taxonomy, metadata, content management, and information governance.
• Ability to analyze knowledge flows and identify opportunities to improve knowledge accessibility, sharing, and reuse.
• Experience developing knowledge products, governance documentation, assessments, metrics, and recommendations.
• Strong analytical, organizational, problem-solving, and stakeholder management skills.
• Basic proficiency with SharePoint Online (Microsoft 365), including sites, lists, libraries, permissions, and content organization.

Minimum Qualifications

• Must possess one of the following:
  • Knowledge Management Institute (KMI) Certified Knowledge Manager (CKM) or Certified Knowledge Specialist (CKS)
  • APQC Certified Knowledge Manager
  • S. Army Knowledge Management Qualification Course (KMQC)
  • Air Force KM Air Force Specialty Code (AFSC 3A0XX/3D0XX)
  • Bachelor’s or higher degree in Organizational Learning or Library Science.
• Minimum five years of demonstrated experience applying enterprise Knowledge Management principles and practices.
• Minimum five years of experience supporting knowledge flow analysis, knowledge lifecycle management, knowledge architecture, metadata/taxonomy, knowledge product development, or KM governance.
• Experience conducting KM maturity assessments and developing recommendations for program improvement.
• Experience gathering business requirements and supporting cross-functional stakeholder engagements.
• Must have Secret Clearance.

Preferred Qualifications

• Bachelor’s degree in or a related field.

Pay And Benefits

• Salary Range: $75,000-$95,000 annually.
• At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.