Knowledge Base & Training Strategist

Xcel Energy Services Inc; Denver (CO); On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

Pension

Paid time off

Job summary

Xcel Energy Services Inc. is seeking a Training and Knowledge Management Specialist to design, implement, and maintain a centralized Knowledge Base that consolidates data, information, presentations, and resources for enterprise knowledge management.

The role involves partnering with business units, creating impactful communication tools, translating technical information for a broad employee base, and ensuring user-friendly information presentation. Travel up to 25% may be required.

Qualifications

• Bachelor's degree in Communication or equivalent education and experience.
• Three years related experience with one year of training experience preferred.
• Strong organization, analytical, verbal and written communication, and problem-solving skills.
• Detail-oriented with strong organizational and prioritization skills.
• Microsoft Office, database, and content publishing skills.
• Requires up to 25% travel.

Responsibilities

• Content creation and training content to support business areas.
• Partner with subject matter experts to produce job aids, work instructions, training courses, slide decks, bulletins, and shareable videos.
• Communicate with leaders to integrate data/information and develop key messages for Knowledge Base incorporation.
• Develop videos, graphics, and charts to communicate data and processes.
• Organize and manage a user-friendly information system with indexing, workflow and publishing rules in collaboration with Business Systems.

Skills

Content creation

Training content

SME partnerships

Communication

Video development

Information management

Microsoft Office

Travel

Education

Bachelor's degree in Communication

Tools

Microsoft Office

Job description

Xcel Energy Services Inc. is seeking a Training and Knowledge Management Specialist to design, implement, and maintain a centralized Knowledge Base that consolidates data, information, presentations, and resources for enterprise knowledge management.

The role involves partnering with business units, creating impactful communication tools, translating technical information for a broad employee base, and ensuring user-friendly information presentation. Travel up to 25% may be required.