Manager, Operational Knowledge & Training

equifax; Missouri; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Healthcare packages

401k matching

Paid time off

Career development platform

Job summary

Equifax is seeking an Operational Knowledge & Training Manager to lead the KM and Training function within Equifax Workforce Solutions (EWS) Operations. You will drive knowledge management practices, optimize content lifecycle processes, and lead a team of specialists to design and support a next-generation KM model for humans and AI agents.

You will shape strategy, ensure content quality, manage stakeholder relationships, and guide change management across the organization.

Qualifications

• Bachelor's degree in Business, Management, Communications, Instructional Design or related field.
• 3+ years in Content Lifecycle Management, with end-to-end creation, deployment and maintenance of materials.
• 1-2 years of management experience with training teams preferred.
• Proficiency with enterprise Learning Management Systems; Workday Learning experience preferred.

Responsibilities

• Lead and coach a team of knowledge management and training specialists; prepare and upskill the team for a next-generation KM model.
• Distribute workloads and set priorities to ensure task completion.
• Oversee content lifecycle from ideation to delivery and drive continuous improvement.
• Shape and refine the organization's eLearning and KM strategy to align with operational excellence goals.
• Serve as QA checkpoint for all eLearning and training content; audit for clarity and accuracy.
• Manage change effectively and be primary contact for stakeholders to ensure deliverables meet needs.
• Gather feedback, report on data and trends, and inform improvements in materials/approaches.
• Handle core administrative responsibilities for the team (performance, training, development).

Skills

Communication

Content lifecycle management

Leadership

Training coordination

LMS (Workday)

Education

Bachelor's degree in Business/Management/Communications/Instructional Design

Tools

Articulate Rise

Articulate 360

Camtasia

Salesforce knowledge base

Google Sites

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Operational Knowledge & Training Manager will oversee the existing Knowledge Management (KM) and Training function within Equifax Workforce Solutions (EWS) Operations. This role is responsible for driving the continuous advancement of knowledge management practices, optimizing content lifecycle processes, and leading a team of specialists. A critical focus of this role will be preparing and upskilling the team to design, build, and support a next-generation knowledge management model optimized for both human operators and AI digital agents.

What you'll do:

• Lead and coach a team of knowledge management and training specialists, providing timely feedback to support their development and performance. Prepare and upskill the team to design, build, and support a next-generation knowledge management model optimized for both human operators and AI digital agents.
• Distribute workloads, set priorities for the team to ensure task completion
• Oversee the entire content lifecycle from ideation to delivery, fostering continuous improvement, collaboration, and innovation.
• Shape and refine the organization's eLearning and knowledge management strategy to enhance content effectiveness and align with operational excellence goals.
• Serve as the prime quality assurance checkpoint for all eLearning and training content, ensuring clarity, relevance, and operational accuracy. Conduct timely audits or inspections to maintain product and service quality standards.
• Successfully manage internal and external operational changes through effective change management, including updated communications, training resources, and knowledge base updates. Act as the primary point of contact for stakeholders to address concerns, facilitate reviews, and ensure deliverables meet business needs.
• Gather and analyze feedback received from stakeholders. Report on data and trends to understand the state of training and utilize key metrics to inform improvements in materials or strategic approaches.
• Manage core administrative responsibilities for the team including performance, training, and professional development.

What experience you need:

• Bachelor's degree in Business, Management, Communications, Instructional Design, or a related field.
• 3+ years of experience in Content Lifecycle Management, with a proven track record managing the end-to-end creation, deployment, and maintenance of operational documentation or learning materials.
• 1-2 years management experience with managing training teams and professionals strongly preferred
• Proficiency with enterprise Learning Management Systems (Workday Learning experience preferred)
• Excellent verbal and written communication skills, with a demonstrated history of building cross-functional relationships and sharing expertise openly.

Things that would set you apart:

• Experience designing, building, or supporting knowledge bases structured specifically for human consumption as well as retrieval by AI digital agents.
• Proficiency with training development software including: Articulate Rise, Articulate 360 suite, Camtasia, Salesforce knowledge base, Google Sites
• Association for Talent Development professional certification: Associate Professional in Talent Development (APTD) or Certified Professional in Talent Development (CPTD).

#LI-JD1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Primary Location: USA-St. Louis-Rider Trail

Function: Function - Fulfillment / Operations

Schedule: Full time