Training and Knowledge Management Specialist

Relha LLC; Denver (CO); On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

Paid time off

Job summary

Xcel Energy is seeking a Training and Knowledge Management Specialist to design, implement, and maintain a centralized Knowledge Base for enterprise data and resources. You will partner with leaders across units to translate complex information into user-friendly formats and develop training content to support knowledge sharing.

The role emphasizes content creation, information management, and collaboration with Business Systems to deliver accessible knowledge tools for employees.

Qualifications

• Bachelor's degree in Communication or the equivalent education and experience.
• Three years related experience with one year of training experience preferred.
• Strong organization, analytical, verbal and written communication, and problem-solving skills.

Responsibilities

• Design, implement, maintain and improve a centralized Knowledge Base.
• Build partnerships with business units to gather data and information for the Knowledge Base.
• Develop and deliver communication tools and products for knowledge sharing and user education.
• Create job aids, training content, slide decks, and videos to support training initiatives.
• Organize information and collaborate with Business Systems to ensure user-friendly presentation.

Skills

Organization

Analytical

Verbal communication

Written communication

Problem-solving

Education

Bachelor's degree in Communication or equivalent

Tools

Microsoft Office

Database

Content publishing

Job description

Training and Knowledge Management Specialist

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Training and Knowledge Management Specialist

Position Summary

Responsible to design, implement, maintain and improve a centralized Knowledge Base which will house key data, information, presentations and other resources to support enterprise knowledge management. Build and utilize strategic partnerships with business units across the Company to gather key data and information that relates to the department. Partner with leaders within the business areas to develop and deliver impactful communication tools and products. Gather and translate technical information/data into a format that is understandable and persuasive to the broad employee base as well as aids users in decision-making processes. Determines how best to store and display the information in a manner that is user friendly.

Content Creation & Training: Proactively develop communication and training content to support business areas. Partner with subject matter experts to produce job aids, work instructions, training courses, slide decks, communication bulletins, and shareable or stream-able videos.

Communication: Partner with leaders to integrate data/information and develop key messages for Knowledge Base incorporation. Is resourceful in acquiring and translating technical information into a format that is understandable and persuasive to the broad employee base and assists users in the decision-making process. Develops videos, graphics, and charts to communicate data and processes.

Information Management: Responsible for the development and organization of a user-friendly system for employees to retrieve and interpret data and information. Responsible for content management, information indexing, system workflow and rule publishing of how information should be presented. Partner with Business Systems to implement requirements in a user-friendly format.

Bachelor's degree in Communication or the equivalent education and experience

Three years related experience with one year of training experience preferred

Strong organization, analytical, verbal and written communication, and problem-solving skills

Detail-oriented with strong organizational and prioritization skills

Microsoft Office, database, and content publishing skills

Requires up to 25% travel

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $64,100.00 to $90,967.00 per year

This position is eligible for the following benefits:

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 08/20/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.