Training and Knowledge Management Specialist

Xcel Energy Services Inc; Denver (CO); On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

Pension

Paid time off

Job summary

Xcel Energy Services Inc. is seeking a Training and Knowledge Management Specialist to design, implement, and maintain a centralized Knowledge Base that consolidates data, information, presentations, and resources for enterprise knowledge management.

The role involves partnering with business units, creating impactful communication tools, translating technical information for a broad employee base, and ensuring user-friendly information presentation. Travel up to 25% may be required.

Qualifications

• Bachelor's degree in Communication or equivalent education and experience.
• Three years related experience with one year of training experience preferred.
• Strong organization, analytical, verbal and written communication, and problem-solving skills.
• Detail-oriented with strong organizational and prioritization skills.
• Microsoft Office, database, and content publishing skills.
• Requires up to 25% travel.

Responsibilities

• Content creation and training content to support business areas.
• Partner with subject matter experts to produce job aids, work instructions, training courses, slide decks, bulletins, and shareable videos.
• Communicate with leaders to integrate data/information and develop key messages for Knowledge Base incorporation.
• Develop videos, graphics, and charts to communicate data and processes.
• Organize and manage a user-friendly information system with indexing, workflow and publishing rules in collaboration with Business Systems.

Skills

Content creation

Training content

SME partnerships

Communication

Video development

Information management

Microsoft Office

Travel

Education

Bachelor's degree in Communication

Tools

Microsoft Office

Job description

Training and Knowledge Management Specialist Position Summary

Responsible to design, implement, maintain and improve a centralized Knowledge Base which will house key data, information, presentations and other resources to support enterprise knowledge management. Build and utilize strategic partnerships with business units across the Company to gather key data and information that relates to the department. Partner with leaders within the business areas to develop and deliver impactful communication tools and products. Gather and translate technical information/data into a format that is understandable and persuasive to the broad employee base as well as aids users in decision-making processes. Determines how best to store and display the information in a manner that is user friendly.

Essential Responsibilities

• Content Creation & Training: Proactively develop communication and training content to support business areas.
• Partner with subject matter experts to produce job aids, work instructions, training courses, slide decks, communication bulletins, and shareable or stream-able videos.
• Communication: Partner with leaders to integrate data/information and develop key messages for Knowledge Base incorporation. Is resourceful in acquiring and translating technical information into a format that is understandable and persuasive to the broad employee base and assists users in the decision-making process.
• Develops videos, graphics, and charts to communicate data and processes.
• Information Management: Responsible for the development and organization of a user-friendly system for employees to retrieve and interpret data and information. Responsible for content management, information indexing, system workflow and rule publishing of how information should be presented. Partner with Business Systems to implement requirements in a user-friendly format.

Minimum Requirements

• Bachelor's degree in Communication or the equivalent education and experience.
• Three years related experience with one year of training experience preferred.
• Strong organization, analytical, verbal and written communication, and problem-solving skills.
• Detail-oriented with strong organizational and prioritization skills.
• Microsoft Office, database, and content publishing skills.
• Requires up to 25% travel.

Company Overview

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

Salaries and Benefits

Non-Bargaining
The anticipated starting base pay for this position is: $64,100.00 to $90,967.00 per year

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

EEO and Inclusion

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

Cybersecurity Responsibilities

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Company Culture

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.