Kitchen Team Leader: Elevate Service & Sales

Crate & Barrel; Massachusetts; On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel in Massachusetts is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team on the floor.

You will recruit, train, and mentor associates, support events and demonstrations, and ensure exceptional client experiences through product knowledge and strong leadership.

This full-time role requires flexible hours, including nights, weekends and holidays, with a strong focus on customer service and daily operations.

Qualifications

• 1+ years customer service or retail leadership experience.
• Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload.
• Coach associates and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Customer service

Retail leadership

Communication

Coaching

Training

Scheduling

Performance management

Tools

Microsoft Office

Google applications

POS systems

Tablet devices

Job description

Crate & Barrel in Massachusetts is seeking a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team on the floor.

You will recruit, train, and mentor associates, support events and demonstrations, and ensure exceptional client experiences through product knowledge and strong leadership.

This full-time role requires flexible hours, including nights, weekends and holidays, with a strong focus on customer service and daily operations.