Kitchen Team Leader: Coaching Sales & Customer Experience

Crate & Barrel; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Crate & Barrel in Houston, TX seeks a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team. You will recruit, train, and mentor associates, including holiday hiring support and performance management, while guiding clienteling, registry, CBHCC routines, and concierge coaching.

You will also support store operations, events, demonstrations, brand presentation, auditing, scheduling, and expense management, ensuring exceptional customer

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.

Skills

Strong communication

Organizational skills

Time management

Problem solving

Sales leadership

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel in Houston, TX seeks a Team Leader – Kitchen to drive sales and store excellence by leading, coaching, and developing the sales team. You will recruit, train, and mentor associates, including holiday hiring support and performance management, while guiding clienteling, registry, CBHCC routines, and concierge coaching.

You will also support store operations, events, demonstrations, brand presentation, auditing, scheduling, and expense management, ensuring exceptional customer