Kitchen Operations Lead | Fast-Paced & Guest-Focused

Puttery; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Puttery is seeking a BOH Lead to manage daily kitchen operations and uphold recipe standards within a dynamic entertainment venue. You will open and close the venue, supervise the culinary team in the absence of senior chefs, and ensure a positive kitchen atmosphere through leadership and communication.

This role emphasizes hospitality, staff development, and adherence to food hygiene standards in a fast-paced environment. Prior kitchen leadership and strong teamwork are essential.

Qualifications

• Work extended hours as required and/or during busy periods based on business needs.
• Work with minimal supervision.
• Support the Executive Chef in the general operation of the kitchen.
• Excellent interpersonal and customer service skills.
• Establish strong relationships with staff in other areas of the Drive Shack operations, including managers and front-of-house departments.
• Excellent organizational skills and attention to detail.
• Supervising all food preparation and ensuring strict adherence to food hygiene regulations.
• Recognize, maintain, and improve safety and sanitation in the kitchen.
• Demonstrated understanding of various cooking methods, ingredients, equipment, and procedures.
• Prior experience in a leading position with an excellent record of kitchen and staff management.
• Accuracy and speed in handling in-the-moment conditions and providing solutions with hospitality and guest experience as a priority.
• Working knowledge of various computer software programs (MS Office, inventory management software, Point of Sale systems).

Responsibilities

• Oversee daily culinary operations and deliver an outstanding food experience for Drive Shack guests, which they will immediately recognize as unique and satisfying.
• Follow culinary standards and training guidelines.
• Reward and express genuine appreciation of the team’s dedication, hard work, and time.
• Escalate issues and complaints related to staff, guests, and the kitchen.
• Demonstrate skills for preparation, cooking, and serving safe and inspiring culinary items.
• Ensure all culinary products are served to meet or exceed our high standards.
• Develop and maintain good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management.
• Contribute to a climate of appreciation and respect for all Drive Shack Team Members.
• Perform other duties as assigned and requested by the General Manager and the Executive Chef.
• Additional projects may be assigned to this position to assist the company leadership on major initiatives, as deemed necessary.

Skills

Customer service

Kitchen management

Cross-functional relationships

Organizational skills

Food safety

Cooking methods & equipment

Tools

MS Office

Inventory management software

Point of Sale systems

Job description

Puttery is seeking a BOH Lead to manage daily kitchen operations and uphold recipe standards within a dynamic entertainment venue. You will open and close the venue, supervise the culinary team in the absence of senior chefs, and ensure a positive kitchen atmosphere through leadership and communication.

This role emphasizes hospitality, staff development, and adherence to food hygiene standards in a fast-paced environment. Prior kitchen leadership and strong teamwork are essential.