Kitchen Director

Workstream; City of Rochester (NY); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Scholarship opportunities

Leadership development

Career growth

Job summary

Chick-fil-A in Rochester, NY seeks a BOH Director to own shift execution, lead team members, and ensure food safety, quality, speed, and cleanliness across Back of House operations.

This hands-on leadership role requires opening/closing duties, coaching staff, and maintaining high standards while delivering exceptional guest service in a fast-paced environment. Competitive salary and growth opportunities.

Qualifications

• Experience leading restaurant shifts.
• Hands-on leadership with opening/closing duties.
• Strong people and customer service skills.

Responsibilities

• Lead daily restaurant shifts and provide clear direction to the team.
• Own and oversee restaurant openings and closings, ensuring procedures are followed.
• Take overall responsibility for Back of House performance during shifts.
• Work hands-on in day-to-day line operations alongside Team Members.
• Ensure food quality, safety, cleanliness, speed, and standards are met.
• Monitor shift performance, identify issues, and take action.
• Coach, train, and develop Team Members and emerging leaders.
• Communicate with senior leadership on performance and opportunities.
• Help create a positive, high-accountability team culture.
• Complete administrative tasks to keep the restaurant running.

Skills

Leadership

Shift direction

People development

Customer service

Job description

BOH Director

At Chick-fil-A, the BOH Director is a hands-on operational leader responsible for leading shifts, developing people, and driving overall Back of House performance. This role is not simply a support position—the BOH Director is accountable for ensuring the restaurant operates safely, efficiently, and consistently while maintaining high standards of food quality, speed, cleanliness, hospitality, and team performance.

The BOH Director will lead restaurant shifts from start to finish, including being responsible for opening and closing the restaurant. They set the tone for the team, provide direction throughout the shift, address operational challenges in real time, and hold Team Members and leaders accountable to expectations.

At the same time, this is a hands-on leadership role. BOH Directors are expected to work alongside the team in day-to-day line operations, including production, food preparation, quality control, cleanliness, and other operational responsibilities. The expectation is to lead from the front—not manage from the sidelines.

The ideal candidate consistently demonstrates Chick-fil-A's core values, embraces the Chick-fil-A culture, and has a servant's heart. They have a passion for people, strong character, take initiative, work with urgency, and understand that great restaurant performance starts with great leadership.

Compensation

$55,000–$63,000 per year, based on experience and qualifications.

This is a leadership position with significant responsibility for restaurant operations, team performance, and shift execution.

Key Responsibilities

• Lead daily restaurant shifts and provide clear direction to the team.
• Own and oversee restaurant openings and closings, ensuring all required procedures and standards are completed correctly.
• Take overall responsibility for Back of House operational performance during assigned shifts.
• Work hands-on in day-to-day line operations alongside Team Members.
• Ensure food quality, safety, cleanliness, speed, and operational standards are consistently met.
• Monitor and manage shift performance, identifying problems and taking immediate action to resolve them.
• Hold Team Members accountable for performance, behaviors, and operational standards.
• Coach, train, and develop Team Members and emerging leaders.
• Communicate effectively with senior leadership regarding operational performance, staffing, challenges, and opportunities.
• Help create a positive, high-accountability team culture.
• Complete administrative and operational tasks necessary to keep the restaurant running effectively.
• Lead by example and demonstrate the work ethic, urgency, professionalism, and servant leadership expected from the team.
• Maintain flexibility in scheduling based on the operational needs of the restaurant.

What We're Looking For

• A natural leader who is comfortable taking ownership of a shift and directing a team.
• Someone who can confidently make decisions and solve problems in a fast-paced environment.
• Strong people skills and a genuine desire to serve and develop Team Members.
• Strong commitment to superior customer service and operational excellence.
• Ability to manage Team Member behavioral and performance issues professionally and consistently.
• Ability to work in a team environment with shared ownership and responsibility.
• Reliable transportation.
• Ability and willingness to work hands-on in restaurant operations.
• Previous experience as a Shift Lead, Crew Lead, Supervisor, Team Lead, Restaurant Manager, Assistant Manager, or similar leadership role is preferred, but not required.

Schedule & Availability

The BOH Director is responsible for the overall operational effectiveness of their area and must have a flexible schedule based on the needs of the restaurant.

Our restaurant is open to customers Monday–Saturday, 6:30 AM–10:00 PM. The Director will be expected to work a combination of opening, closing, and peak operating shifts as needed.

Our Benefits

• Competitive salary of $55,000–$63,000 based on experience
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Scholarship opportunities
• Intentional leadership development and career growth
• Hands-on learning from an experienced Operator and Restaurant Leadership Team
• A fun, fast-paced work environment where you can positively influence others
• Opportunities to develop professionally and grow within the organization

The Bottom Line

This is a leadership position for someone who wants to own the performance of a shift and help lead the restaurant forward. The right person will be comfortable giving direction, holding people accountable, solving problems, working the line, opening and closing the restaurant, and taking ownership of results.

If you are looking for a position where you can lead people, operate at a high level, and make a measurable impact every day, we would love to hear from you.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.