Kitchen Assistant: Culinary Class Support & Guest Service

CSC Generation; Westlake (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Sur La Table is seeking a Kitchen Assistant in Westlake, OH, to inspire customers through every stage of the culinary experience. With a passion for cooking, hospitality, and teamwork, you will support our chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service.

You’ll help bring culinary dreams to life by supporting our chefs, engaging with guests, and maintaining a clean, well-organized kitchen environment, while representing

Qualifications

• Must be 18 years of age or older at the time of employment.
• 1 year retail sales experience, preferred
• 1 year food prep and/or kitchen operations experience, preferred
• Valid Food Handlers Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
• Assist chefs with class execution that drives repeat visits and positive customer feedback
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

Skills

Customer service

Hospitality

Teamwork

Communication

Problem-solving

Tools

Microsoft Office

Retail systems

Job description

Sur La Table is seeking a Kitchen Assistant in Westlake, OH, to inspire customers through every stage of the culinary experience. With a passion for cooking, hospitality, and teamwork, you will support our chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service.

You’ll help bring culinary dreams to life by supporting our chefs, engaging with guests, and maintaining a clean, well-organized kitchen environment, while representing