Kickback Host: Hospitality & Guest Experience

Drury Hotels; Florence (KY); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling, PTO, hotel-disca,

Mentorship and development plans

Health and well-being benefits

Company-matched 401(k)

Award-winning workplace

Job summary

Drury Plaza Hotel in Florence, Kentucky is hiring for a hospitality role focused on guest service and dining experiences. The job centers on managing the 5:30 Kickback, maintaining clean kitchen and lobby areas, and ensuring food safety and stocked supplies to deliver a high standard of service.

You will engage guests with a friendly, can-do attitude, handle inquiries, and promote the Drury culture through exemplary hospitality, aiming to provide memorable experiences for guests and team members

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Knowledge of hotel operations

Warm and friendly demeanor

English language proficiency

Job description

Drury Plaza Hotel in Florence, Kentucky is hiring for a hospitality role focused on guest service and dining experiences. The job centers on managing the 5:30 Kickback, maintaining clean kitchen and lobby areas, and ensuring food safety and stocked supplies to deliver a high standard of service.

You will engage guests with a friendly, can-do attitude, handle inquiries, and promote the Drury culture through exemplary hospitality, aiming to provide memorable experiences for guests and team members