5:30 Kickback Host & Guest Service Lead

Drury Hotels; Kentucky; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Hotel discounts

Free room nights

Mentorship & development plans

401(k) match

Job summary

Drury Hotels seeks team members to support the 5:30 p.m. Kickback, ensuring a friendly, efficient guest experience in a hotel environment. You will help manage food preparation, keep the lobby and kitchen orderly, and maintain food safety standards while handling guest inquiries with a welcoming attitude.

The role emphasizes service excellence, a positive demeanor, and teamwork to uphold Drury’s hospitality culture. Training and advancement opportunities are available in a dynamic hotel setting.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Ability to speak and receive direction (written and verbal direction) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Hotel knowledge

Inventory management

English (written & spoken)

Guest service

Communication skills

Job description

Drury Hotels seeks team members to support the 5:30 p.m. Kickback, ensuring a friendly, efficient guest experience in a hotel environment. You will help manage food preparation, keep the lobby and kitchen orderly, and maintain food safety standards while handling guest inquiries with a welcoming attitude.

The role emphasizes service excellence, a positive demeanor, and teamwork to uphold Drury’s hospitality culture. Training and advancement opportunities are available in a dynamic hotel setting.