Kickback Host: Guest Experience Specialist

Drury Hotels Company, LLC; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonuses

Flexible scheduling

Mentorship & career growth

Health benefits

401(k)

Forbes recognition

Job summary

Drury Hotels Company, LLC is seeking team members to help deliver exceptional guest experiences at our Baton Rouge property. You will assist with the 5:30 Kickback, maintain clean kitchen and lobby areas, and ensure food safety while keeping supplies stocked.

You will greet guests warmly and support a culture of friendly, attentive hospitality. This on-site role emphasizes teamwork, flexible hours, and opportunities for growth within a well-known hotel brand and a value-driven culture.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Job description

Drury Hotels Company, LLC is seeking team members to help deliver exceptional guest experiences at our Baton Rouge property. You will assist with the 5:30 Kickback, maintain clean kitchen and lobby areas, and ensure food safety while keeping supplies stocked.

You will greet guests warmly and support a culture of friendly, attentive hospitality. This on-site role emphasizes teamwork, flexible hours, and opportunities for growth within a well-known hotel brand and a value-driven culture.