Kickback Host: Guest Experience & Hospitality

druryhotels; Kentucky; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) matching

Internal promotions

Job summary

Drury Hotels in Louisville, KY, is hiring to support guests with the 5:30 Kickback, food prep, and attentive service. You will help maintain a clean kitchen and lobby, ensure food safety, and stock supplies to support a welcoming hotel experience.

The role emphasizes friendly communication, guest focus, and a spirit of hospitality consistent with Drury’s culture. Join a team dedicated to value, participation, and guest delight at our property.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Guest service

Communication

English (spoken)

Team player

Job description

Drury Hotels in Louisville, KY, is hiring to support guests with the 5:30 Kickback, food prep, and attentive service. You will help maintain a clean kitchen and lobby, ensure food safety, and stock supplies to support a welcoming hotel experience.

The role emphasizes friendly communication, guest focus, and a spirit of hospitality consistent with Drury’s culture. Join a team dedicated to value, participation, and guest delight at our property.