Kickback Host: Elevate Guest Experience & Hospitality

Drury Hotels; Charlotte (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) retirement plan

Job summary

Drury Hotels in Charlotte, NC is seeking a friendly, energetic team member to support our 5:30 Kickback program and guest services. You will help with food prep, keep the kitchen and lobby clean, ensure food safety, and deliver warm hospitality consistent with the Drury culture. Strong English communication and a customer‑first mindset are essential.

Join us for a fast-paced role with growth opportunities, discounts on hotels, and a supportive team that values you.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests.
• Ability to speak and receive direction (written and verbal direction) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean‑up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Hotel operations knowledge

Inventory management

Guest communication

English proficiency

Job description

Drury Hotels in Charlotte, NC is seeking a friendly, energetic team member to support our 5:30 Kickback program and guest services. You will help with food prep, keep the kitchen and lobby clean, ensure food safety, and deliver warm hospitality consistent with the Drury culture. Strong English communication and a customer‑first mindset are essential.

Join us for a fast-paced role with growth opportunities, discounts on hotels, and a supportive team that values you.