Kickback Host & Guest Experience

Drury Hotels; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Health benefits

401(k)

Job summary

Drury Hotels in Pittsburgh is seeking a hospitality team member to support the 5:30 p.m. Kickback program and ensure a superb guest experience.

You will manage food prep, maintain cleanliness in the kitchen and lobby, and keep supplies stocked while upholding high standards of food safety and service. The role requires friendly communication, a warm demeanor, and the ability to follow English directions.Join a team that values integrity, guest satisfaction, and a positive, welcoming atmosphere

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude.

Skills

Hotel knowledge

Inventory management

Guest service

English proficiency

Job description

Drury Hotels in Pittsburgh is seeking a hospitality team member to support the 5:30 p.m. Kickback program and ensure a superb guest experience.

You will manage food prep, maintain cleanliness in the kitchen and lobby, and keep supplies stocked while upholding high standards of food safety and service. The role requires friendly communication, a warm demeanor, and the ability to follow English directions.Join a team that values integrity, guest satisfaction, and a positive, welcoming atmosphere