Kickback Host: Guest Experience & Hospitality

druryhotels; Columbus (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling & PTO

Hotel discounts & free room nights

Mentorship & growth

Health benefits

401(k) retirement plan

Award-winning workplace

Job summary

Drury Plaza Hotel Columbus is hiring immediately for a team member to support the 5:30 p.m. Kickback and guest services. You will help with food prep, keep the lobby and kitchen clean, and ensure food safety standards are met while stocks remain full.

You will interact with guests, answer questions about the hotel, area and events, and help deliver the Drury hospitality through a friendly, +1 service attitude. If you enjoy fast-paced hospitality, join us at Drury Hotels.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Ability to speak and receive direction in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Food safety

Inventory management

Customer service

English proficiency

Job description

Drury Plaza Hotel Columbus is hiring immediately for a team member to support the 5:30 p.m. Kickback and guest services. You will help with food prep, keep the lobby and kitchen clean, and ensure food safety standards are met while stocks remain full.

You will interact with guests, answer questions about the hotel, area and events, and help deliver the Drury hospitality through a friendly, +1 service attitude. If you enjoy fast-paced hospitality, join us at Drury Hotels.