Kia Warranty Specialist: Claims & Process Optimizer

Patterson Mission Viejo Kia; Tustin (CA); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Patterson Autos is seeking a driven Warranty Administrator to support Kia warranty processing for Tustin Kia and Mission Viejo Kia. You will handle claims, ensure documentation, and collaborate with service teams and Kia representatives to keep processes accurate and efficient.

You will work across two locations as needed, bringing strong organization and a Kaizen mindset to continuously improve warranty workflows and record-keeping.

Qualifications

• Ability to manage large volumes of warranty information with accuracy.
• Strong communication with technicians, service advisors and manufacturers.
• Willingness to learn Kia warranty policies and procedures.

Responsibilities

• Review repair orders for accuracy and documentation.
• Prepare and submit Kia warranty claims per current policies.
• Identify missing documentation and coordinate corrections.
• Monitor claim status and pursue resolution of pending or unpaid claims.
• Maintain audit-ready warranty records and monitor aging/receivables.
• Stay updated on Kia warranty policies, recalls and campaigns.
• Communicate warranty questions or issues with Kia reps and leadership.
• Help develop consistent, efficient warranty processes across two locations.

Skills

Organized

Attention to detail

Time management

Professional communication

Tenacious

Learner

Kaizen mindset

Job description

Patterson Autos is seeking a driven Warranty Administrator to support Kia warranty processing for Tustin Kia and Mission Viejo Kia. You will handle claims, ensure documentation, and collaborate with service teams and Kia representatives to keep processes accurate and efficient.

You will work across two locations as needed, bringing strong organization and a Kaizen mindset to continuously improve warranty workflows and record-keeping.