Soho Full Time Keyholder

Parachute Home; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

401(k) plan

Quarterly bonus program

Paid time off

Parental leave

Commuter benefit

Employee discount

Job summary

Parachute Home in New York is seeking a Keyholder to lead the sales floor, coach the team, and ensure a premier customer experience. You will partner with store leadership to drive daily priorities and uphold Parachute's standards on service and presentation.

As a mentor on shift, you will set the tone, resolve issues, and support both customers and the business. Prior supervisory experience and a passion for hospitality are essential for success in this role.

Qualifications

• 1+ year of supervisory experience in retail or customer-focused environments.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Able to use store reporting to understand performance and opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident mentoring others and taking initiative.

Responsibilities

• Lead the sales floor as Manager on Duty and set priorities.
• Deliver an exceptional customer experience while building product knowledge and relationships.
• Coach the team on selling behaviors, product knowledge and engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities including timekeeping, inventory, compliance and maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards for launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions with leadership support.
• Share observations with store leadership about the team, customers, and business.
• Support local events and community initiatives to build awareness and connection.
• All other duties as assigned.

Skills

Supervisory experience

Customer service instincts

Store reporting familiarity

Organizational skills

Leadership/mentorship

Tools

Retail POS systems

Inventory & reporting tools

Store systems & reporting

Job description

At Parachute we are focused on creating premium, responsibly-made home essentials that fill homes with soft landings. We believe the home is an extension of one's self, it offers a sense of belonging and welcomes all with ease and warmth. Home is where we recharge, wash off the day and rest up for tomorrow. It is the most comforting word there is – that’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute and we invite you to join us in helping people transform a house into a home.

We're looking for people who are curious, accountable, and motivated to build something exceptional together. At Parachute, we value teammates who take ownership, adapt with optimism, challenge themselves to grow, and raise the bar for themselves and those around them. If you're energized by meaningful work, high standards, and the opportunity to make a real impact, we'd love to meet you.

About This Role

As a Keyholder, you’ll be a leader on the sales floor, helping create an exceptional customer experience and keeping the store running smoothly. You’ll work closely with store leadership to coach the team, execute daily priorities and bring the Parachute experience to life. As a mentor and leader to the team during your shift, you will set the tone for the team, solving problems and ensuring customers and the business are well supported.

What You’ll Do

• Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
• Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
• Share observations and insights with store leadership on the team, customers and business.
• Support local events and community initiatives that build awareness and customer connection.
• All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. A detailed breakdown of tasks can be found here .

Who You Are

• 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance and identify opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role, solving problems and taking initiative.

Preferred Qualifications

• Experience in home, interiors, lifestyle or another design-led retail environment.
• Visual merchandising experience and a strong eye for presentation.
• Experience with retail POS, inventory and reporting systems.

Full-Time Employees

• Comprehensive medical, dental, vision, and disability coverage with FSA and HSA accounts
• One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships
• 401(k) plan through Empower
• Quarterly bonus program
• Generous PTO (13 days PTO, 7 holidays, & 9 sick days per year)
• Up to 10 weeks of paid parental leave
• Commuter benefit program through Optum
• $300 annual free bedding, plus an employee discount and $250 new hire gift card
• This is an hourly non-exempt role that has a pay range of $22.00 - $24.00 per hour dependent on experience

Compensation

Compensation may vary based on the candidate’s skills, qualifications, and location. This role may be eligible for additional compensation through bonus or stock options.

Physical Commitments

This role requires availability based on the needs of the business, including weekends and holidays. The role is physically active and requires extended periods of standing and walking, regular lifting of up to 10 pounds, occasional lifting of up to 40 pounds, and the ability to bend, kneel, use ladders or step stools, and navigate stairs where applicable. Occasional overnight travel may be required.

Our Commitment to You

At Parachute, we value diverse perspectives and believe great ideas come from people with different backgrounds and experiences. We strive to provide a thoughtful, respectful hiring experience where candidates are evaluated based on the skills, qualifications, and experiences relevant to the role.

As set forth in Parachute Home’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.