Keyholder & Store Lead — Customer Experience

Torrid; San Marcos (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid in Texas is seeking a dedicated Keyholder to support the store management team with opening and closing procedures and to deliver an amazing shopping experience for customers.

You will help drive sales, model The Torrid Connection, manage merchandise presentation, and supervise operations in the absence of the Store Manager, while working flexible hours including holidays and weekends.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashionable focused and stay on top of current trends

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Skills

Retail management

Sales leadership

Customer service

Team coordination

Job description

Torrid in Texas is seeking a dedicated Keyholder to support the store management team with opening and closing procedures and to deliver an amazing shopping experience for customers.

You will help drive sales, model The Torrid Connection, manage merchandise presentation, and supervise operations in the absence of the Store Manager, while working flexible hours including holidays and weekends.