Keyholder & Store Experience Leader

Hill House Home; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Hill House Home is seeking a Keyholder to lead the Austin, TX store and play a pivotal role as a brand ambassador. You will coach a passionate team and cultivate an exceptional service culture while building internal and external relationships.

The role offers a full-time retail schedule (including weekends) with compensation around $22+ per hour, reflecting experience and qualifications. Hill House Home emphasizes a diverse, inclusive workplace and customer-centricity.

Qualifications

• Retail management experience or service industry management background.
• Passion for people development and customer experiences.
• Self-motivated with exceptional communication and motivational attitude.
• High degree of flexibility and initiative.
• Embraces a culture of learning and advocacy.
• Has lived experiences with people from different backgrounds and diverse teams.

Responsibilities

• Lead by example on the sales floor, engaging with clients to meet service and experience goals.
• Ensure smooth store operations, adhere to policies, maintain merchandising standards.
• Work cross-functionally with marketing, eCommerce, creative, and operations partners.
• Support Store Manager and Assistant Store Manager with staffing, inventory, and displays.
• Work in a fast-paced environment with close attention to detail.

Skills

Retail management

Customer experience

Communication

Team motivation

Job description

Hill House Home is seeking a Keyholder to lead the Austin, TX store and play a pivotal role as a brand ambassador. You will coach a passionate team and cultivate an exceptional service culture while building internal and external relationships.

The role offers a full-time retail schedule (including weekends) with compensation around $22+ per hour, reflecting experience and qualifications. Hill House Home emphasizes a diverse, inclusive workplace and customer-centricity.