Travel Retail Keyholder - Lead & Elevate Customer Experience

Away Travel Limited; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off programs

Employee discounts

Job summary

Away is seeking a full-time Keyholder for the Domain Northside store in Austin, TX. You will be part of our retail team delivering world-class service and building strong customer connections.

You will lead and coach a team of associates, manage in-store operations, and support marketing events. The role requires open availability, including weekends, and a commitment to our service standards.

Qualifications

• Growing retail, customer service, or hospitality leader who inspires others and drives results.
• Excellent communicator and coach who develops team members.
• Collaborator who unites the team to work together.

Responsibilities

• Deliver best-in-class customer service to every person, every time.
• Create personalized, memorable experiences to foster community.
• Oversee in-store processes and operations for store success.
• Meet KPIs and sales goals while supporting overall store performance.
• Lead, support, and guide a team of retail associates.
• Assist with onboarding new hires to meet customer experience standards.
• Coach team members to develop skills and performance.
• Partner with store management on events and programming.

Skills

Leadership

Customer service

Hospitality

Team development

Communication

Job description

Away is seeking a full-time Keyholder for the Domain Northside store in Austin, TX. You will be part of our retail team delivering world-class service and building strong customer connections.

You will lead and coach a team of associates, manage in-store operations, and support marketing events. The role requires open availability, including weekends, and a commitment to our service standards.