Store Lead - Elevate Customer Experience

Hill House Home; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hill House Home is seeking a Keyholder to help lead the Georgetown, DC store and become a pivotal part of our Hill House family. You’ll serve as a brand ambassador and coach a passionate team, fostering an exceptional service culture and strong client connections on the sales floor.

In this full-time role with a retail schedule (weekends), you’ll support store leadership, manage staffing, inventory, and merchandising, collaborate with marketing and eCommerce, and ensure operations run smoothly

Qualifications

• Experience managing a retail team or service operations.
• Strong focus on customer experiences and client relationships.
• Excellent communication and motivational skills.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Lead on the sales floor to meet service and client experience goals.
• Ensure store operations, policies, and merchandising standards.
• Collaborate with marketing, eCommerce, creative, and operations.
• Support staffing, inventory, and visual displays.
• Work in a fast-paced environment with attention to detail.

Skills

Retail leadership

Customer service excellence

Communication

Team motivation

Flexibility

Job description

Hill House Home is seeking a Keyholder to help lead the Georgetown, DC store and become a pivotal part of our Hill House family. You’ll serve as a brand ambassador and coach a passionate team, fostering an exceptional service culture and strong client connections on the sales floor.

In this full-time role with a retail schedule (weekends), you’ll support store leadership, manage staffing, inventory, and merchandising, collaborate with marketing and eCommerce, and ensure operations run smoothly