Keyholder & Sales Coach – Prestige Beauty

The Estée Lauder Companies Inc.; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in Columbus. You will demonstrate exceptional customer service, coach the sales team, and ensure smooth store operations.

You will manage cash reconciliation, opening/closing duties, and work a retail schedule including evenings and weekends, contributing to a high-performing prestigious beauty store environment.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.
• Experience with retail point-of-sale software is desirable.

Responsibilities

• Lead by example to provide inspirational and personalized customer service to meet sales and service targets.
• Carry out start-of-day and end-of-day cash reconciliations.
• Open and close the store on a rota basis.

Skills

Retail experience

Customer service

Supervisory experience

Cash handling

POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in Columbus. You will demonstrate exceptional customer service, coach the sales team, and ensure smooth store operations.

You will manage cash reconciliation, opening/closing duties, and work a retail schedule including evenings and weekends, contributing to a high-performing prestigious beauty store environment.