Keyholder - Prestige Beauty Store Lead & Coach

The Estée Lauder Companies Inc.; Glendale (CA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement savings plans

Paid leave

Education-related programs

Paid holidays

Vacation time

Life insurance

Disability insurance

Job summary

Estée Lauder Companies Inc. in Glendale, CA seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering outstanding customer service and achieving sales targets within our prestige beauty store.

You will coach, model, and mentor the sales team while ensuring smooth store operations and a positive brand experience. This role requires flexibility to work retail hours, including evenings, weekends and special events, with responsibilities for opening and closing the

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Lead by example to provide inspirational, authentic and personalized customer service.
• Support the Store Manager and Assistant Manager to ensure smooth, efficient running of the store.
• Carry out essential start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Be flexible to cover days, nights, weekends and special events as needed.

Skills

Retail experience

Cosmetics familiarity

Customer service

Cash handling

Opening and closing

Supervisory experience

POS software

Tools

POS software

Job description

Estée Lauder Companies Inc. in Glendale, CA seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering outstanding customer service and achieving sales targets within our prestige beauty store.

You will coach, model, and mentor the sales team while ensuring smooth store operations and a positive brand experience. This role requires flexibility to work retail hours, including evenings, weekends and special events, with responsibilities for opening and closing the