Keyholder — Luxury Retail Sales & Team Leader

Jobvite, Inc.; Palo Alto (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Life insurance

AD&D

Long-Term Disability Insurance

Employee discount

Job summary

Fashionphile in Palo Alto, CA is seeking a Retail Sales Associate (Keyholder) to support store operations, deliver outstanding customer service, and uphold company policies. You will help open/close, drive sales, train new team members, manage cash, merchandising and inventory, and resolve issues on shift.

You’ll thrive in a fast-paced environment, stand for long periods, and work flexible evenings, weekends, and holidays while contributing to a high-energy, service-driven store culture.

Qualifications

• Previous retail experience; lead or Keyholder responsibilities preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Dependable, punctual, and able to work flexible schedules including evenings, weekends, and holidays.
• Basic math and cash-handling skills.
• Tech savvy with the ability to work with multiple tech devices, Google Drive and Apple products.

Responsibilities

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed.
• Leading by example in delivering exceptional customer service and achieving sales goals.
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control.
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts.
• Assisting in training and onboarding of new team members.
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary.
• Contributing to a positive team environment by motivating and recognizing team performance.

Skills

Communication

Customer service

Cash handling

Multitasking

Dependable

Tech savvy

Tools

Google Drive

Apple devices

Job description

Fashionphile in Palo Alto, CA is seeking a Retail Sales Associate (Keyholder) to support store operations, deliver outstanding customer service, and uphold company policies. You will help open/close, drive sales, train new team members, manage cash, merchandising and inventory, and resolve issues on shift.

You’ll thrive in a fast-paced environment, stand for long periods, and work flexible evenings, weekends, and holidays while contributing to a high-energy, service-driven store culture.