Keyholder & Customer-Experience Leader — Premium Menswear

Socket.dev; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Mizzen+Main is seeking a driven Keyholder to support our retail team on the sales floor in Birmingham. You will lead in the absence of store management, deliver an exceptional customer experience, and uphold brand standards in operations and presentation.

This role emphasizes strong communication, reliability, and the ability to train new team members while driving sales and maintaining store safety and merchandise quality daily.

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

Responsibilities

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

Skills

Retail leadership

Customer service

POS systems

Job description

Mizzen+Main is seeking a driven Keyholder to support our retail team on the sales floor in Birmingham. You will lead in the absence of store management, deliver an exceptional customer experience, and uphold brand standards in operations and presentation.

This role emphasizes strong communication, reliability, and the ability to train new team members while driving sales and maintaining store safety and merchandise quality daily.