Store Leadership Keyholder — Elevate Customer Experience

Mizzen+Main; Fort Worth, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mizzen+Main in Fort Worth, TX is seeking a driven Keyholder to support our retail team on the sales floor and serve as a store leader in the absence of management, handling opening/closing, daily operations, and task delegation.

You’ll engage customers with warm, knowledgeable service, drive sales through in-depth product knowledge, and process transactions accurately while upholding brand presentation and visual standards.

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

Responsibilities

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

Skills

Retail experience

Leadership

Customer service

Communication skills

Flexibility

Tools

POS systems

Tablets

Retail technology

Job description

Mizzen+Main in Fort Worth, TX is seeking a driven Keyholder to support our retail team on the sales floor and serve as a store leader in the absence of management, handling opening/closing, daily operations, and task delegation.

You’ll engage customers with warm, knowledgeable service, drive sales through in-depth product knowledge, and process transactions accurately while upholding brand presentation and visual standards.