Keyholder - Burlington

Brobston Group; Burlington (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Brobston Group is seeking a Keyholder to support daily store operations, security, and sales while delivering an elevated client experience.

This role handles opening/closing procedures, cash management, clienteling, and leadership support when managers are unavailable.

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong customer service mindset with problem-solving ability.
• Reliable cash handling, deposits, and register reconciliation.
• Familiarity with POS systems and basic computer use.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Achieve individual and store sales goals through product knowledge and service.
• Build client relationships, capture data, and follow up on inquiries.
• Open/close the store and manage cash transactions and deposits.
• Keep the sales floor and stockroom organized and support leadership.
• Resolve customer concerns and collaborate with colleagues.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Cash handling

Tools

POS systems

Basic computer skills

Job description

Summary

The Keyholder supports daily store operations, security, and sales while delivering an elevated client experience. This role handles opening and closing procedures, cash management, clienteling, and leadership support when managers are unavailable.

Responsibilities

• Achieve individual and store sales goals and other commercial KPIs through product knowledge, styling, and client service.
• Build client relationships, capture client data, and follow up on sales, events, and inquiries.
• Open and close the store, manage cash transactions and deposits, and maintain store security.
• Keep the sales floor and stockroom organized and support store leadership as needed.
• Resolve customer concerns and foster collaboration with colleagues and management.

Requirements

• At least 3 years of retail experience.
• Strong communication, interpersonal, customer service, and problem-solving skills.
• Reliability and confidence in cash handling, deposits, and register reconciliation.
• Familiarity with POS systems and basic computer skills.
• Availability to work evenings, weekends, and holidays as needed.