Keyholder

Brobston Group; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group in Atlanta seeks a diligent Keyholder to support store leadership by delivering exceptional client experiences and meeting sales and clienteling targets.

You will help maintain store operations, inventory accuracy and team performance, while coaching colleagues and driving business-building initiatives such as events and contests. This role requires entrepreneurial spirit and strong relationship-building with clients and peers.

Qualifications

• Three+ years of experience in a retail environment.
• Strong understanding of specialty retail and clienteling success.
• Ability to thrive in a fast-paced setting and manage multiple responsibilities.
• Effective communication and relationship-building with clients, peers and management.
• Entrepreneurial, sales-focused mindset.

Responsibilities

• Represent the brand and deliver exceptional client service while meeting sales and client data capture targets.
• Build and maintain client relationships through follow-up and after-sales service.
• Support daily operations including opening/closing registers, returns/exchanges, inventory tasks, visual maintenance, and consignments.
• Develop business-driving initiatives, contests, and events, and support the sales team through coaching and training.
• Follow store policies and uphold operational standards.

Job description

Summary

The Keyholder supports store leadership in delivering exceptional client experiences and achieving sales and clienteling targets. This role also helps maintain strong store operations, inventory accuracy, and team performance.

Responsibilities

• Represent the brand and provide exceptional client service while meeting sales and client data capture targets.
• Build and maintain client relationships through follow-up and after-sales service.
• Support daily operations, including opening and closing registers, processing returns and exchanges, inventory tasks, visual maintenance, and consignments.
• Develop business-driving initiatives, contests, and events, and support the sales team through coaching and training.
• Follow store policies and procedures and uphold operational standards.

Requirements

• At least three years of experience in a retail environment.
• Strong understanding of specialty retail and a proven track record in clienteling.
• Ability to thrive in a fast-paced environment and manage multiple responsibilities.
• Effective communication skills and the ability to build strong relationships with clients, peers, and management.
• Entrepreneurial, sales-focused personality.