Key Holder

Brobston Group; Wrentham (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Brobston Group is seeking a Key Holder in Massachusetts to support the General Manager in delivering exceptional client experiences, driving sales, and developing client relationships. The role also assists daily store operations and inventory management.

Join our team to coach the sales staff, promote clienteling, and lead initiatives, contests, and events that boost performance and client loyalty.

Qualifications

• At least three years of experience in a retail environment.
• Strong understanding of specialty retail and clienteling.
• Ability to thrive in a fast-paced retail environment, multitask, and communicate effectively with clients, peers, and management.
• Entrepreneurial, energetic, and sales-focused approach.

Responsibilities

• Provide an exceptional client experience and promote the Retail Excellence Program.
• Meet sales and client data capture targets, build client relationships, and support after-sales service.
• Support opening and closing procedures, register operations, visual maintenance, inventory tasks, consignments, returns, and exchanges.
• Coach and train the sales team and develop business-driving initiatives, contests, and events.

Skills

Clienteling

Retail sales

Team coaching

Multitasking

Tools

POS systems

Job description

Summary

The Key Holder supports the General Manager in delivering exceptional client experiences and achieving sales and client-development goals. This role also supports daily store operations, inventory management, and the coaching and development of the sales team.

Responsibilities

• Provide an exceptional client experience and promote the Retail Excellence Program.
• Meet sales and client data capture targets, build client relationships, and support after-sales service.
• Support opening and closing procedures, register operations, visual maintenance, inventory tasks, consignments, returns, and exchanges.
• Coach and train the sales team and develop business-driving initiatives, contests, and events.

Requirements

• At least three years of experience in a retail environment.
• Strong understanding of specialty retail and a proven track record in clienteling.
• Ability to thrive in a fast-paced retail environment, multitask, and communicate effectively with clients, peers, and management.
• Entrepreneurial, energetic, and sales-focused approach.