Keyholder

Brobston Group LLC; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Brobston Group LLC in Atlanta seeks a Keyholder to lead customer service, drive sales, and bridge management with the sales team. You will assist with opening/closing, cash handling, and merchandising while building a loyal clientele.

The role emphasizes supporting store performance, ensuring standards, and guiding a small retail team to meet objectives in a fast-paced luxury environment.

Qualifications

• Minimum of 2 years of luxury retail experience in a supervisory role.
• Strong customer service and communication skills.
• Ability to work independently and under pressure.
• Experience with POS and general software.

Responsibilities

• Support the Store Manager in coordinating daily store operations and staff.
• Perform opening and closing procedures, check in merchandise, and prepare deposits as required.
• Supervise sales transactions and adhere to cash protection and POS procedures.
• Engage customers to promote and sell products, build relationships, and drive repeat business.
• Merchandise the sales floor, maintain a clientele book, and motivate sales associates to meet objectives.

Skills

Luxury retail experience

Customer service

Interpersonal skills

Communication skills

Leadership / supervisory

POS handling

Tools

POS systems

MS Office

Job description

Summary

The Keyholder is a retail leadership role responsible for delivering exceptional customer service, driving sales, and acting as the link between management and the sales team. This role assists with daily store operations including opening and closing, cash handling, and merchandising while helping to build and maintain a clientele. The Keyholder supports team performance and helps ensure store standards are met.

Responsibilities

• Support the Store Manager in coordinating daily store operations and staff.
• Perform opening and closing procedures, check in merchandise, and prepare deposits as required.
• Supervise sales transactions and adhere to cash protection and POS procedures.
• Engage customers to promote and sell products, build relationships, and drive repeat business.
• Merchandise the sales floor, maintain a clientele book, and motivate sales associates to meet objectives.

Requirements

• Minimum of 2 years of luxury retail experience in a similar or supervisory role.
• Strong customer service, interpersonal, and communication skills.
• Ability to work independently, exercise discretion, and perform under pressure.
• Experience with POS systems, personal computers, and common software including MS Office.
• Demonstrated ability to influence, negotiate, and lead a small retail team.