Key West Tour Guest Services Specialist

Historic Tours of America; Key West (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Health and wellness plans

401K plan with company matching

Flexible schedules

Employee discounts

Free admission to company attractions

Job summary

Historic Tours of America in Key West is seeking a Customer Service Representative to provide accurate information and guide guests to the Conch Tour Train and Old Town Trolley Tours. You will be the first impression of our company, projecting professionalism, safety, and a fun experience for visitors.

Responsibilities include driving sales at the Pier B and Front Street booths, distributing brochures, directing guests to ticket booths, pricing knowledge, and delivering reliable local tourism

Qualifications

• High school graduate or equivalent preferred.
• Prior customer service experience preferred.
• Outgoing and enjoy working with the public.

Responsibilities

• Drive sales at Pier B workstation, hand brochures, and guide cruise ship groups safely to tours.
• Direct customers at umbrella workstation to brochures and ticket booths.
• Assist at Front Street ticket booth, guiding customers to vehicles.
• Be knowledgeable of products and pricing and know popular activities at each stop.
• Provide accurate local tourism information.

Skills

Customer service

English proficiency

Money handling

Communication

Independence

Education

High school diploma

Job description

Historic Tours of America in Key West is seeking a Customer Service Representative to provide accurate information and guide guests to the Conch Tour Train and Old Town Trolley Tours. You will be the first impression of our company, projecting professionalism, safety, and a fun experience for visitors.

Responsibilities include driving sales at the Pier B and Front Street booths, distributing brochures, directing guests to ticket booths, pricing knowledge, and delivering reliable local tourism