Customer Service Representative

Historic Tours of America; Key West (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Health and wellness plans

401K plan with company matching

Flexible schedules

Employee discounts

Free admission to company attractions

Job summary

Historic Tours of America in Key West is seeking a Customer Service Representative to provide accurate information and guide guests to the Conch Tour Train and Old Town Trolley Tours. You will be the first impression of our company, projecting professionalism, safety, and a fun experience for visitors.

Responsibilities include driving sales at the Pier B and Front Street booths, distributing brochures, directing guests to ticket booths, pricing knowledge, and delivering reliable local tourism

Qualifications

• High school graduate or equivalent preferred.
• Prior customer service experience preferred.
• Outgoing and enjoy working with the public.

Responsibilities

• Drive sales at Pier B workstation, hand brochures, and guide cruise ship groups safely to tours.
• Direct customers at umbrella workstation to brochures and ticket booths.
• Assist at Front Street ticket booth, guiding customers to vehicles.
• Be knowledgeable of products and pricing and know popular activities at each stop.
• Provide accurate local tourism information.

Skills

Customer service

English proficiency

Money handling

Communication

Independence

Education

High school diploma

Job description

Position Summary

The Customer Service Representative is to give accurate information and guide guests to the Conch Tour Train and Old Town Trolley Tours of Key West. The guest's first impression should be that we are professionals and our Company has integrity, is safe, and is fun.

What We Offer

• Competitive pay and paid training: $17 per hour
• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: Paid sick time, 401K plan with company matching*, Flexible schedules (including a combination of weekdays and weekends are available), Fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), and Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980!

Eligibility

• Eligibility requirements may apply

Essential Functions

• When assigned to work at the Pier B workstation, you are to drive sales, hand our brochures, and direct customers to our ticket booths, and be able to travers 6 to 8 blocks along Old Town streets while guiding groups of cruise ship customers safely to our tours.
• When assigned to work at the umbrella workstation, you are to drive sales, hand out brochures, and direct customers to our ticket booths.
• When assigned to the Front Street ticket booth, you assist the sales representative and direct customers to our vehicles.
• Be knowledgeable of our products and pricing. Know the most popular things to do at each stop.
• Provide local tourism-related information with accuracy.

Required Knowledge, Skills And Abilities

• High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations.
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm, and courteous manner.
• Ability to read, write, and speak clear English in order to communicate with co-workers and the general public.
• Ability to learn new duties, policies, and procedures and adjust to new situation encountered on the job within a reasonable amount of time.
• Ability to work with money, credit cards, and cash receipts.

Qualifications

• High school graduate or equivalent preferred
• Prior customer service experience preferred
• Outgoing and enjoy working with the public

Other Requirements

• Must pass pre-employment, background check and substance abuse testing.
• TWIC Pass, federal background check, and Key West Port Pass
• Have a passion for helping people and making their Key West experience a memorable one.