Key Refrigeration Supply - Inside Sales Associate

Young Supply Company; Topeka (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

401(k) with company match

Training and career advancement

Job summary

Key Refrigeration Supply is seeking a knowledgeable Inside Sales Representative (Counter Sales) to be the face of our counter. This role supports HVAC contractors and trade professionals at the sales counter and over the phone, helping customers select products and process orders.

The ideal candidate has HVAC experience, strong communication skills, and a customer-first mindset. We offer competitive pay, paid vacation, and opportunities for training and career advancement.

Qualifications

• HVAC industry experience preferred (contractor, wholesale distribution, or related field).
• Previous counter sales, inside sales, parts sales, or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Basic computer skills and the ability to learn distributor software.
• Positive attitude, dependable work ethic, and team-first mindset.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Assist HVAC contractors and trade professionals at the sales counter and over the phone.
• Process customer orders accurately and efficiently.
• Recommend products, accessories, and replacement parts based on customer needs.
• Research product availability, pricing, and technical information.
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment.
• Maintain organized displays and a clean, professional counter area.
• Build strong relationships with new and existing customers.
• Handle returns, warranty inquiries, and order issues professionally.
• Support branch operations and work collaboratively with teammates.

Skills

HVAC knowledge

Customer service

Communication

Multitasking

Team player

Tools

Distributor software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Refrigeration Supply - Inside Sales Associate

Full Time Regular Inside Sales North Kansas City, MO, US

3 days ago Requisition ID: 1308

Key Refrigeration Supply - KS- Topeka & MO-NKC

Key Refrigeration Supply is seeking a knowledgeable, customer-focused Inside Sales Representative (Counter Sales). This role is ideal for someone with HVAC experience who enjoys helping contractors, building relationships, and providing exceptional customer service in a fast-paced wholesale distribution environment.

As the face of our counter, you'll assist customers with product selection, process orders, coordinate with the warehouse, and help keep our customers productive and successful.

Responsibilities

• Assist HVAC contractors and trade professionals at the sales counter and over the phone.
• Process customer orders accurately and efficiently.
• Recommend products, accessories, and replacement parts based on customer needs.
• Research product availability, pricing, and technical information.
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment.
• Maintain organized displays and a clean, professional counter area.
• Build strong relationships with new and existing customers.
• Handle returns, warranty inquiries, and order issues professionally.
• Support branch operations and work collaboratively with teammates.

Qualifications

• HVAC industry experience preferred (contractor, wholesale distribution, or related field).
• Previous counter sales, inside sales, parts sales, or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Basic computer skills and the ability to learn distributor software.
• Positive attitude, dependable work ethic, and team-first mindset.
• Ability to lift up to 50 pounds occasionally.

What We're Looking For

The ideal candidate:

• Enjoys working directly with customers.
• Understands HVAC equipment, parts, and supplies.
• Solves problems quickly and accurately.
• Takes pride in providing outstanding service.
• Wants to build long-term relationships with customers and coworkers.

What We Offer

• Competitive pay
• Paid vacation and holidays
• 401(k) with company match
• Opportunities for training and career advancement

Key Refrigeration is an Equal Opportunity Employer.