Key Lead - Grand Arcade, Hollister

Abercrombie & Fitch Co.; Arcade (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, guiding Brand Representatives and Stock Associates to ensure smooth store operations and a strong customer experience. You will drive daily sales and lead the team in executing brand standards.

The role involves coaching staff, managing open/close routines, and maintaining visual displays while protecting store assets and contributing to store performance metrics.

Qualifications

• Experience coaching and guiding team members on the floor.
• Strong customer service and communication skills.
• Ability to analyze reports to inform decisions.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and brand awareness to drive sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify company culture and values.

Skills

Customer service

Leadership

Sales

Visual merchandising

Tools

POS system

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.