Key Lead — Drive Sales & Customer Experience

abercrombie.com; Walnut Creek (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunities

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and team achievement of daily sales.

The role offers part-time hours (12–16 per week) with required weekend availability and peak-season increases. A high school diploma and retail experience are preferred; no formal supervisory requirement but leadership and bold, customer-focused attitude are valued.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required but leadership is valued.
• Maintain a strong customer focus and communicate effectively.
• Demonstrate knowledge of current fashion trends and brand values.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.
• Represent the brand and exemplify company culture.

Skills

Customer service

Communication

Interpersonal skills

Energetic and assertive

Adaptability

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and team achievement of daily sales.

The role offers part-time hours (12–16 per week) with required weekend availability and peak-season increases. A high school diploma and retail experience are preferred; no formal supervisory requirement but leadership and bold, customer-focused attitude are valued.