Key Largo 911 Call Taker — Quick-Impact Emergency Response

National Public Safety Careers; Key Largo (FL); On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Key Largo, FL. You will handle emergency and non-emergency lines, verify details, and document information for dispatch, with training and certifications guiding pre-arrival instructions.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Background checks and training programs are part of the process.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support or public safety experience is helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Key Largo, FL. You will handle emergency and non-emergency lines, verify details, and document information for dispatch, with training and certifications guiding pre-arrival instructions.

Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety experience. Background checks and training programs are part of the process.